Shipping policy

SHIPPING POLICY

Last updated: August 23, 2026

Thank you for shopping with TAJA TEA.

This Shipping Policy explains how we process and deliver orders placed through our online store.

TAJA TEA is operated by Tajar Gourmet Inc.

1. SHIPPING DESTINATION

TAJA TEA currently ships orders within the United States.

We do not currently offer international shipping.

2. ORDER PROCESSING

Orders are generally processed within 1–3 business days after payment has been successfully received.

Orders are not normally processed or shipped on weekends or U.S. federal holidays.

Processing times may occasionally take longer during holidays, promotions, product launches, or periods of unusually high order volume.

If there is a significant delay in processing your order, we will make reasonable efforts to notify you using the contact information provided with your order.

3. DELIVERY TIME

After your order has been processed and shipped, estimated delivery is generally:

3–7 business days.

Delivery times are estimates only and are not guaranteed.

Actual delivery times may vary depending on:

  • Shipping carrier

  • Delivery location

  • Weather

  • Holidays

  • Carrier volume

  • Service interruptions

  • Incorrect or incomplete addresses

  • Other circumstances outside our reasonable control

The estimated delivery period begins after the order has been processed and handed to the shipping carrier.

4. SHIPPING COSTS

Applicable shipping charges will be displayed during checkout before you complete your purchase.

Any shipping promotions or free-shipping offers will be subject to the terms displayed at the time of the promotion.

5. ORDER TRACKING

When tracking information is available, it may be provided to you by email or through your order information.

Once an order has been handed to the shipping carrier, tracking information and delivery updates are primarily controlled by the carrier.

Tracking information may take some time to become active after the package has been shipped.

6. ACCURATE SHIPPING INFORMATION

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your shipping information before completing your purchase.

TAJA TEA is not responsible for delivery problems resulting from an incorrect or incomplete shipping address provided by the customer.

If you realize that you entered an incorrect address, please contact us as soon as possible at:

syoeonk@gmail.com

We will make reasonable efforts to assist you, but we cannot guarantee that an address can be changed after an order has been processed or shipped.

7. DELAYED ORDERS

TAJA TEA is not responsible for shipping delays caused by circumstances outside our reasonable control, including:

  • Carrier delays

  • Severe weather

  • Natural disasters

  • Holidays

  • High shipping volumes

  • Transportation disruptions

  • Government restrictions

  • Other unforeseen events

If your order is delayed, please first review the tracking information provided by the shipping carrier.

If you believe your package has been significantly delayed or lost, you may contact us at syoeonk@gmail.com and we will make reasonable efforts to assist you.

8. LOST OR STOLEN PACKAGES

Once an order has been delivered to the shipping address provided at checkout, TAJA TEA is generally not responsible for packages that are subsequently lost or stolen.

If your tracking information shows that your package was delivered but you cannot locate it, we recommend:

  1. Checking around your delivery location.

  2. Checking with household members or neighbors.

  3. Contacting the shipping carrier.

  4. Contacting your local delivery facility if necessary.

You may also contact us at syoeonk@gmail.com so we can review the available order information.

9. DAMAGED ORDERS

If your order arrives damaged, please contact us promptly at syoeonk@gmail.com.

Please include:

  • Your order number.

  • A description of the damage.

  • Photographs of the damaged product and packaging, if available.

We will review the situation and determine what remedy, if any, may be available under applicable law.

10. INCORRECT OR MISSING ITEMS

If you receive an item that is different from what you ordered, or if an item appears to be missing from your order, please contact us as soon as reasonably possible at:

syoeonk@gmail.com

Please provide your order number and a description of the issue so that we can investigate.

11. NO RETURNS OR EXCHANGES

All TAJA TEA purchases are final.

We do not accept returns or exchanges except where required by applicable law.

Because our products may include consumable goods, customers should carefully review their order before completing their purchase.

This policy does not limit any rights or remedies that cannot legally be excluded under applicable law.

12. ADDRESS CHANGES AND ORDER CANCELLATIONS

If you need to change your shipping address or request cancellation of an order, contact us as soon as possible at:

syoeonk@gmail.com

We cannot guarantee that changes or cancellations can be made after an order has been processed or shipped.

13. CONTACT INFORMATION

If you have questions about shipping or delivery, please contact us:

Tajar Gourmet Inc
TAJA TEA
5274 W Pico Blvd
Los Angeles, California
United States

Email: syoeonk@gmail.com